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退款和退货策略

对于所售商品，我们为您提供“7日内无理由退换货”的服务。我们承诺自客户收到商品之日起（以签收日期为准）7日内，如商品及包装保持益家宝球官方商城出售时原状且配件齐全，我们将提供全款退货的服务。申请售后服务前，必须先联系网店的在线客服，让我们进行信息登记并告知您退换货方法。

注意事项：
1.商品的外包装完好无损（包括包裹填充物及外包装箱或外包装袋），商品附件、说明书、吊牌、防伪完好，未刮开、标签等齐全，商品保持童龄球官方商城出售时的原质原样。为了保障您能够正常退换货，商品包装请保留3个月。
2.注明退换货原因，如果商品存在质量问题，请务必写明。
3.若办理退货，需要同时退回销售凭证，已开据发票的商品需同时退回发票。
4.提供童龄球官方商城发货单或邮局的邮寄包裹单。
5.如果该产品有附加的赠品，请将赠品一同退回，赠品需要保持收到赠品时的原质原样，如赠品不能退回，按照网上价格在退款中扣除。
6.您在退返货物的时候一定不要把胶带直接粘在商品外包装上，以免损坏包装。请保持货品及包装原样。
8.退换货时只做尺码的更换，不做款式和颜色的更换，如需更换颜色或款式请选择退货后，重新下单购买！重新下单购买时的价格，以实际下单金额为准！
以下情况将不提供退换货服务：
1、任何非本店出售的商品；
2、任何已使用或被污损的商品，但有质量问题除外。

特别提示：
（1）商城认可质量问题：商品有明显破损、大面积染色掉色、有明显的脱线、有明显洗不掉的污渍。
（2）商城不认可的质量问题：
①小线头、毛边（服装类商品较为常见）、因显示器不同而产生的色差（因显示器不同，色差难以避免）、厚薄争议（无法鉴定）、走线、手感、衣服细节方面以及客户个人主观意愿变化等因素。上述范围不能做为质量问题退换货，敬请客户理解。（请您再购买时一定要点击大图查看）
②客户在选择尺码时请自己参考尺码向导亲自选择适合自己的尺码，客服人员不提供建议。（温馨提示：您可以先用软尺量一下您穿过的运动服装尺码之后，再亲自到尺码表中选取适合您的尺码）
③商品页面和图片只对商品简单介绍，商品所有参数均以实物为准。
3、任何因非正常使用及保管导致出现质量问题的商品。

退换货说明
1、童龄球官网商城为您提供无理由退换货服务；
2、产品质量问题造成的退换货运费由童龄球有限公司承担，客户先行垫付，退货后提供快递单号及快递底单照片至客服处，登记返还运费。实际返还金额以快递单为准，如超出最高返还金额，请顾客自行承担。

 产品质量判断标准
一、原则
1.“三包期”内、认定期间内（产品销售后3个月内），正常穿用，出现的产品自身质量问题，在退换范围内。
2.顾客退换产品前，请提供有效“购物凭证”。
3.顾客要求退换产品前，请先联系公司客服，登记产品信息。
4.由于产品质量问题产生的退换货运费，由童龄球有限公司承担。
二、服装类产品出现以下现象可退换（具体情况由公司客服判别）
1.缝纫严重歪斜（裤缝歪斜、袖缝歪斜、衣侧缝歪斜）
2.拉链坏（未穿用过的新服装）
3.掉扣（未穿用过的新服装）
4.开线（未穿用过的新服装）
5.缝纫尺寸（长短、宽度不一，超过外观标准要求）
6.内里扭曲、外露
7.跳线
8.未穿用过的断线
9.褪色
10.沾色（同件服装拼色间）
11.不对称（胸筒歪斜、领位不正）
12.缺、错商标（绣标）
13.印花病疵
14.机油污渍（未穿用过的新服装）
15.破洞（未穿用过的新服装）
16.对条格偏差（格子小于0.5cm不考核）
17.缝纫曲线明显不直
18.稀针距明显
19.羽绒服严重钻绒（非线迹处）
20.缩水严重
三、鞋类产品出现以下现象可退换（具体情况由公司客服判别）
1.断底（PU底水解、功能性支架断裂、专业鞋底钉断）
2.断面（网布断裂、PU面龟裂、PU面水解）
3.开线（鞋舌开裂、鞋帮缝线有跳针、断线）
4.开胶（外底与中底开胶、中底与帮面开胶、鞋前尖开胶、粘合部位开裂）
5.电绣出现断层、积线、严重掉色、串色
6.鞋帮面有乱纱及明显污渍疵点
7.皮面明显部位有明显松面，断层现象
8.主跟、鞋跟不到位，及后跟过薄，有明显塌陷
9.衬里脱落
10.二次成型EVA中底非外力造成明显折痕、疵点及刻痕、EVA中底有明显气泡
11.中底板不平或有明显弯折现象
12.生产日期在合理范围内的同双鞋，号码、大小不一、顺脚
13.同一厂家生产的同双鞋款、色不一（生产日期在同月）
14.同双鞋鞋底结构不一，底、帮面颜色不一，且有明显色差
15.鞋内底有钉或其他尖锐物品
16.由于挤压、踩压中底及TPU出现的喷漆、印刷脱落（由于正常磨损出现的不在收残范围）
四、背提包类产品出现以下现象可退换（具体情况由公司客服判别）
1.整体变形
2.污迹严重（没使用过的）
3.裂面或印道明显
4.色花或色差（没使用过的）
5.破洞（没使用过的）
6.开线（没使用过的）
7.毛漏
8.连续跳针或出套
9.断经、断纬
10.拉链头坏或拉链掉牙
11.印（绣）花不全或变形
12.配件破损
13.标志不正确或不全
五、帽类产品出现以下现象可退换（具体情况由公司客服判别）
1.明显污迹或发黄（没使用过的）
2.破洞（没使用过的）
3.断经、断纬
4.漏针或花针、吊针、稀路针明显
5.拉毛不匀露底
6.开线（没使用过的）
7.毛漏
8.连续跳针或出套
9.严重死褶或吃纵
10.色差
11.印（绣）花变形或不全
12.装饰件破损
13.标志不正确或不全
六、判定
对于童龄球服装类、鞋类、配件类产品的质量问题，童龄球有限公司拥有最终判定权。
退货流程

1.如是换货，我们收到您寄回的商品后，正常将于2个工作日左右寄出您需要换购的商品，如库存不足我们会与您联系为您办理退款。

2.如是退货，我们收到您寄回的商品后，正常将于您提供信息后的10-20个工作日进行退款。

Return and Exchange Policy for Products Purchased from Tonglingqiu Official Online Store

We offer a “7-day unconditional return or exchange” service for all products sold. From the date the customer receives the item (as confirmed by the delivery signature date), you may return it for a full refund within 7 calendar days, provided that the product and its packaging remain in the original condition as when shipped from the Tonglingqiu Official Online Store, and all accessories are intact.

Before applying for after-sales service, you must contact our online customer service team to register your information and receive the correct return/exchange instructions.

Important Notes for Returns/Exchanges

  1. Packaging and accessories must be undamaged:
    • The outer packaging (including filler materials, carton, or mailing bag) must be intact.
    • All accessories, instruction manuals, hang tags, anti‑counterfeit seals (unscratched), labels, etc., must be complete.
    • The product must remain in the same quality and condition as when you received it.
    • Please keep the original packaging for at least 3 months to facilitate any return/exchange.
  2. State the reason for return/exchange:
    • If the item has a quality defect, please describe it clearly.
  3. For returns:
    • You must include the original sales receipt/invoice. If an invoice was issued, it must also be returned.
  4. Provide proof of purchase:
    • Include the Tonglingqiu official store packing slip or the postal/courier mailing receipt.
  5. Gift items:
    • If the order included a free gift, you must return it as well, in its original condition.
    • If the gift cannot be returned, its value (based on the online price) will be deducted from your refund.
  6. Packaging protection:
    • Do not apply tape directly onto the product’s original outer packaging, as this may damage it. Please keep the item and its packaging in their original state.
  7. Exchanges are only for size changes.
    • We do not exchange for different styles or colors. If you wish to change the style or color, please return the item for a refund and place a new order separately.
    • The price for the new order will be based on the amount you pay at the time of the new purchase.

Situations Where Returns/Exchanges Are NOT Accepted

  • Any product not purchased from our store.
  • Any product that has been used or soiled, unless the soiling is due to a manufacturing defect.

Special Notes

Quality defects we accept:

  • Obvious damage, large‑area dye bleeding or color staining, obvious loose threads, or stubborn stains that cannot be washed off.

Quality defects we do NOT accept:

  • Small threads, frayed edges (common in clothing), color differences due to monitor settings (unavoidable), thickness disputes (cannot be verified), stitching, hand‑feel, details, or personal preference changes. These are not valid reasons for return/exchange. Please carefully view the product images before purchasing.
  • Size selection: Customers are responsible for choosing their own size using the size guide. Our customer service staff does not provide fitting advice. (Tip: measure a similar garment you already own with a soft tape, then refer to our size chart.)
  • Product descriptions and images are for general reference only; all specifications are subject to the actual item received.
  • Any damage caused by improper use or storage will not be accepted.

Return/Exchange Process

  • For exchanges: After we receive your returned item, we will normally ship the replacement size within 2 business days. If the requested size is out of stock, we will contact you to arrange a refund.
  • For refunds: After we receive your returned item, your refund will normally be processed within 10–20 business days after you have provided all required information.

Shipping Costs for Returns/Exchanges

  • If the return/exchange is due to a product quality problem, the shipping cost will be borne by Tonglingqiu Co., Ltd.
  • You must pay the shipping fee upfront, then provide the tracking number and a photo of the shipping receipt to our customer service team for reimbursement.
  • Reimbursement will be based on the actual shipping fee shown on the receipt, up to a maximum limit. Any amount exceeding that limit must be covered by the customer.

Quality Defect Judgment Criteria

I. General Principles

  1. The product must be within the “warranty period” (within 3 months of purchase) and have been worn/used normally.
  2. Please provide a valid purchase receipt before returning/exchanging.
  3. Contact our customer service team first to register the product information.
  4. Shipping costs for quality‑related returns/exchanges will be covered by Tonglingqiu Co., Ltd.

II. Clothing – Acceptable Defects (subject to customer service evaluation)

  1. Severely crooked seams (e.g., pant seams, sleeve seams, side seams).
  2. Broken zipper (on unworn new garment).
  3. Missing button (on unworn new garment).
  4. Loose stitching / seam opening (on unworn new garment).
  5. Sewing size discrepancies (length/width unevenness beyond acceptable standards).
  6. Twisted or exposed lining.
  7. Skipped stitches.
  8. Broken thread (on unworn new garment).
  9. Color fading.
  10. Color transfer (between different color sections of the same garment).
  11. Asymmetry (e.g., crooked chest pocket, misaligned collar).
  12. Missing or incorrect trademark/label.
  13. Printing defects.
  14. Oil/grease stains (on unworn new garment).
  15. Holes (on unworn new garment).
  16. Misaligned plaids/stripes (tolerance <0.5cm not counted).
  17. Noticeably uneven stitching lines.
  18. Obvious uneven stitch density.
  19. Severe down leakage on down jackets (not at seam lines).
  20. Excessive shrinkage.

III. Footwear – Acceptable Defects (subject to customer service evaluation)

  1. Broken sole (PU hydrolysis, broken functional shank, broken studs).
  2. Broken upper (mesh tear, PU cracking, PU hydrolysis).
  3. Seam opening (tongue tearing, skipped/loose stitches at upper seams).
  4. Separation (outsole/midsole, midsole/upper, toe area, any bonded part).
  5. Embroidery with broken layers, thread buildup, severe color bleeding, or color mixing.
  6. Loose yarn or obvious stains on upper.
  7. Obvious loose grain or delamination on visible leather areas.
  8. Heel counter misaligned or too thin, causing obvious collapse.
  9. Lining detachment.
  10. Non‑external creases, defects, or bubbles on EVA midsole (not caused by force).
  11. Uneven or bent insole board.
  12. Pair mismatch in size, shape, or left/right foot (within reasonable production date range).
  13. Color difference between the same pair (manufactured in the same month).
  14. Sole structure mismatch, or obvious color difference between sole and upper.
  15. Nails or sharp objects inside the shoe.
  16. Paint/print peeling on midsole/TPU due to compression or stepping (normal wear excluded).

IV. Bags/Backpacks – Acceptable Defects (subject to customer service evaluation)

  1. Overall deformation.
  2. Heavy stains (unused).
  3. Cracks or obvious impressions.
  4. Color mottling or obvious color difference (unused).
  5. Holes (unused).
  6. Seam opening (unused).
  7. Exposed filling/liner.
  8. Continuous skipped stitches or thread loops.
  9. Broken warp/weft threads.
  10. Broken zipper pull or missing teeth.
  11. Incomplete or distorted printing/embroidery.
  12. Broken accessories (buckles, rivets, etc.).
  13. Incorrect or missing logos/labels.

V. Hats – Acceptable Defects (subject to customer service evaluation)

  1. Obvious stains or yellowing (unused).
  2. Holes (unused).
  3. Broken warp/weft.
  4. Obvious dropped stitches, skipped stitches, or uneven knitting.
  5. Uneven napping with exposed base.
  6. Seam opening (unused).
  7. Exposed lining/filling.
  8. Continuous skipped stitches or thread loops.
  9. Severe permanent creases or fabric distortion.
  10. Color difference.
  11. Incomplete or distorted printing/embroidery.
  12. Damaged decorative parts.
  13. Incorrect or missing logos/labels.

VI. Final Decision

For any quality‑related disputes concerning clothing, footwear, or accessories, Tonglingqiu Co., Ltd. reserves the right of final judgment.

If you have any questions, please contact our online customer service team before returning your item. We are here to help.